Return and Refund

The staff at name-necklace.com does their utmost to provide100% customer satisfaction. When you order a name necklace or pendant from our online store, we strive to make certain that every piece of custom jewelry and all personalized necklaces are delivered swiftly, and to your exact specifications.

Nevertheless, if it should so happen that your name necklace order is incorrect or damaged during shipment, please contact us promptly at service@name-necklace.com and we will take the appropriate measures to resolve the matter immediately. Otherwise, a credit or refund will be issued.

Each piece of custom jewelry is handcrafted to your exact specifications upon order confirmation and payment in full. Since all personalized necklaces are unique to the respective individual, they cannot be resold. In light of this, we at name-necklace.com request that you pay special attention to detail when placing your order for name necklaces and pendants. Please check, and double check for spelling and other errors: all returned items are refunded in full, minus 20% for shipping and handling.